Thank you for choosing Comfee Ghana. We strive to provide you with high-quality appliances and exceptional customer service. However, we understand that there may be occasions where you need to request a refund. This refund policy outlines the terms and conditions for refund requests made for purchases made directly from Comfee Ghana. Please read this policy carefully.
- Eligibility for Refunds:
- Products Covered: This refund policy applies to all Comfee products purchased directly from our official website or authorized retail outlets.
- Timeframe: Refunds will be considered within 2 business days from the date of purchase. After this period, we reserve the right to refuse refund requests.
- Proof of Purchase: To be eligible for a refund, you must provide proof of purchase, such as the order number, invoice, or receipt.
- Valid Reasons for Refunds:
- Product Defects: If you receive a defective product, we will gladly provide a refund or a replacement, subject to inspection and verification of the defect. Please contact our customer support team to initiate the return process.
- Shipping Damage: If your product arrives damaged during shipping, please notify us within 48 hours of receiving the shipment. We will require visual evidence, such as photographs or videos, to support your claim.
- Order Cancellation: If you decide to cancel your order before it has been delivered, you may request a refund.
- Return and Exchange Process:
- Return Authorization: Before returning a product, you must obtain a return authorization from our customer support team. They will guide you through the process and provide you with the necessary instructions.
- Condition of the Product: Returned products must be in their original condition, unused, and with all original packaging. We reserve the right to refuse a refund if the product is damaged due to misuse or neglect.
- Refund Process:
- Refund Method: Refunds will be issued using the mobile money or bank transaction
- Refund Timing: Once we receive and inspect the returned product, we will process your refund within [number of days] from the date of receipt. The refund processing time may vary depending on your financial institution.
- Changes to the Refund Policy:
We reserve the right to update or modify this refund policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at 0256230075. We are here to assist you and provide further clarification.
Note: This refund policy applies only to purchases made directly from Comfee website or official retail outlets.
